Leadership in Action Podcast Featuring Ted Palashis

No matter what business you're in, it is important to understand how customer service matters. The lifetime value of a loyal customer can be considerable, especially when referrals are added to the economics of customer retention and repeat purchases of related products.

In a recent podcast, Ted Palashis discusses how his background in customer service has taught him life long business lessons. It has also taught him the difference between customer service and customer compliance. Equipped with these lessons, Ted has been able to build strong client relationships for Overbrook.

To learn more about building and servicing client relationships, watch Ted's interview below.