Can you imagine if the sign to the left was posted in your lab? At your facility?
What do you think your clients would think? What would they do? What would you do?
Situations like this arise due to a variety of reasons:
▪ Parts are thrown at the problem as opposed to experience ….with the result being parts are replaced but the problem is not resolved.
The quality of the maintenance conducted on your instrumentation — by an independent service provider — has to set the standard for high quality service.
A good service engineer, following best practices can increase up time and productivity, as well as increase instrument lifetime and performance.
With Overbrook Support, the service engagement starts even before the engineer gets on site. The ease of scheduling and the timeliness of the services provided goes over well with our client-companies. That translates into satisfied customers as well as considerable savings.
We’re ready when you need us
Overbrook Support Services is an operating group — an innovative, integrated full service maintenance and harmonized qualifications service provider of multi-platform analytical instrumentation. We support Agilent, AB/Sciex, Thermo, Waters/Micromass and other manufacturers. See our Capabilities.
Instrumentation coverage includes:
…. along with robotic autosampler platforms like CTC, HTA and more.
Speak with Overbrook Support Services about how your instrumentation should be prioritized in terms of maintenance programs, to maximize your operational budget, and equipment criticality needs.
Maintenance by an Overbrook services engineer can make all the difference. As everything needs to be alright. Today.