Reality #2: An FDA inspector won’t take well to this news, or nor will management or your clients.
Seriously, if you had to post this sign at your facility, what would your colleagues say? The FDA? Your clients?
Laboratories regardless of size, structure, economic conditions, field of study, or stage of development, require up time services performance, day in and day out, for their analytical instrumentation.
Users know the life span of analytical instrumentation is not fixed. That’s why the quality of the maintenance conducted on it can make a big difference in its lifespan and operation. Best practices can increase uptime and productivity, as well as increase instrument lifespan.
Problems arise when the wrong approaches are used to solve a client’s lab maintenance/services problems. Such as:
Parts are thrown at the problem ….. as opposed to know-how based on experience … resulting in parts replaced but the problem unresolved.
Certain clients take precedence over others ….services engineers are pulled from the site before the repair is completed.
Complacency, pure and simple.
The quality of the maintenance conducted on your instrumentation -by an independent service provider – has to set the standard for high quality service.
With Overbrook Support, the service engagement starts even before the engineer gets on the site. The ease of scheduling and the timeliness of the services provided goes over well with our client-companies. That translates into satisfied customers as well as considerable savings.
We’re ready when you need us
▪ Onsite and bench repair
Multi-platform analytical instrumentation … Agilent, Thermo, Waters/Micromass category C analytical instrumentation. That’s HPLC, GC/MS, GC, ICP, ICP/MS along with robotic autosampler platforms like CTC, HTA and more.
Speak with Overbrook about how your instrumentation should be prioritized in terms of maintenance programs to maximize your operational budget and equipment critical needs. Call 855-782-4373, firstname.lastname@example.org, or fill out a Contact Reply form.